Business Class Fare Conditions
Tickets are not transferable to another person.
Where the rules or fare conditions differ between the outbound and return journeys, the most restrictive conditions will apply for the whole journey.
Depart from Shanghai
Business Class
Applicable for Business C/D/Z/J class departing from mainland China*
*Fare rule below does not apply during special sale period. Please scroll down to see the J class rules during sales period.
Changes
- C/D class: Changes before / after permitted free of charge. The new fare must be equal or greater than the original ticket fare.
- Z/J class: Changes before / after departure charge CNY ¥800 for reissue or revalidation. The new fare must be equal or greater than the original ticket fare.
- J class during special sales period: Changes before / after departure charge CNY ¥1,000 for reissue or revalidation. The new fare must be equal or greater than the original ticket fare.
- All changes must be made within the validity of the original ticket.
- Fare difference applies.
Cancellations
- C/D/Z/J class: Cancellations permitted, charge CNY ¥1,000 cancellation fee.
- J class during special sales period: Non-refundable.
If departing during peak season 24Jan-31Jan 2025, refund penalty CNY ¥5,000 applies.
For passengers who encountered NZ entry visa rejection, it is fully refundable with only a process fee of CNY ¥50 per person. Copy of passport with an official visa rejection by Immigration New Zealand should be submitted as supporting document 14 days prior to departure date.
Non-refundability and/or cancellation penalty waived in case of death of passenger or immediate family member.
Note: Full refund of unused tickets in the event of a death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. "Immediate family" are: "Spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law".
No Show
- C/D/Z/J class: Both no show penalty CNY ¥2,000 and change fee CNY ¥800 apply for changes, plus fare difference applies. The new fare must be equal or greater than the original ticket fare. Changes must be within the validity of the original ticket. Non-refundable. Both no show penalty CNY ¥2,000 and cancellation fee CNY ¥1,000 apply for cancellations.
- J class during special sales period: Both no show penalty CNY ¥3,000 and change fee CNY ¥1,000 apply for changes. Non-refundable for cancellations.
Baggage allowance
3 pieces per person (excluding infants) - maximum 23kg each.
If exceeded and prepaid Extra Bags have not been selected, airport excess baggage charges apply. Stated allowance applies to Air New Zealand operated services only. Please refer other carrier's website for allowance on their services
Frequent Flyer / Airpoints™
Eligible for accrual of Airpoints Dollars or frequent flyer miles/points with airline partners
Eligible for Status Points accrual
Eligible for Airpoints Confirmed Upgrades and Companion Tickets (Z/J class not apply)
Standard Seat Select
Included
Depart from Hong Kong
Business Class
Applicable for Business Z/J/C/D class departing from Hong Kong China
Price will be charged based on real-time currency exchange rate
Changes
- J class: All changes must be made before the ticketed flight date. Subject to HK$1,800 change fee per ticket per transaction and applicable fare difference. Service fees apply. Otherwise, No Show fee applies.
- Z class: All changes must be made before the ticketed flight date. Subject to HK$250 change fee per ticket per transaction and applicable fare difference. Service fees apply. Otherwise, No Show fee applies.
- C/D class: All changes must be made before the ticketed flight date. Service fees apply. Otherwise, No Show fee applies.
Cancellations
- J class: Subject to HK$2,000 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$2,000.
- Z/D/C class: Subject to HK$1,800 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$1,800.
Non-refundability and/or cancellation penalty waived in case of death of passenger or immediate family member.
Note: Full refund of unused tickets in the event of a death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. "Immediate family" are: "Spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law".
No Show
Penalty of HK$2,200 applies plus fare difference. Service fees apply.
Baggage allowance
3 pieces per person (excluding infants) - maximum 23kg each.
If exceeded and prepaid Extra Bags have not been selected, airport excess baggage charges apply. Stated allowance applies to Air New Zealand operated services only. Please refer other carrier's website for allowance on their services
Frequent Flyer / Airpoints™
Eligible for accrual of Airpoints Dollars or frequent flyer miles/points with airline partners
Eligible for Status Points accrual
Standard Seat Select
Included